Name: Custom Diamond Painting(👇Upload photo-choose proper size-payment)
Brand: ColorfulDiy
SKU: Fke03
Price: 27.99 USD
Availability: InStock

FAQs

Where does it ship from and how long will it take for me to receive the product ?

1.Within 3 days, 90% of orders are shipped

2.Within 7 days, 99% of orders are shipped, if part items in an order are still unavailable, we will cancel, refund inform the customer, then we could ship the rest of the order. About the rest 1% order, if we can't ship it, we will inform the customer via e-mail and request an exchange or refund suggestion.

3.Within 25 days (20 business days),90% of orders are delivered successfully in a normal situation. Part orders may be delivered later because the package was dispatched later than others or other unavoidable factors such as weather, holiday, etc

4.Within 45 days, over 95% of packages are delivered in normal situations. if you didn't receive your package, we highly suggest to contact us to ask for an investigation and when the package will be delivered.

5.Within 70 days, if you didn't receive your package and wouldn't like to wait, you could demand us to refund or resend your package, even in the Covid-19 period or a big holiday.

6.Within 90 days when the package is not delivered, we have to refund for no reason.

Notes:

1.Customized diamond painting was shipped usually 2 weeks later than normal products. We will split the order into 2 packages. So for customized diamond paintings about the conditions above, there should be 2 weeks later.

2.If after 2 months with the package not delivered and we resend them, You could demand us to refund the resent package after another 2 months.

3.if the customer provides the wrong shipping address and the package was returned, we need to collect an extra shipping fee to resend the package or refund half.

4.we may change these policies a little in the future according to the detailed situation. This policy is for providing better customer service.

What size canvas should I buy as a beginner?

Our advice for beginners is to start with a smaller canvas to practice with (30cm/12in)

What are round and square diamonds ?

Round: There will be tiny gaps between the diamonds, usually with the canvas pattern filling the space.

Square: Fit more snugly together on the canvas, however will take a bit more precision and time to get just right.

What should I do if I don't receive enough drill bits?

If there are not enough diamonds, please contact our email:service@colorfuldiy.comRemember to send us the order number, picture, and missing DMC number. We will arrange the warehouse to ship to you, and the delivery time is estimated to be about 15-20 days. Because the color needs to be rearranged to make the missing diamond.

Where is my package and how can I track my package?

You can find "Order Tracking" in our menu bar
Enter the email address you placed the order or the name of the order, you can check the information of your order and logistics.

https://colorfuldiycraft.com/pages/order-track

The payment method of the order, what are the supported payment methods?

We accept the following payment method:

-PayPal

-Credit Card

PayPal: the most convenient payment method in the world

We primarily use PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfers (debit cards). You can connect your PayPal, credit card, debit card, or bank account to pay for purchasing some of our products. After submitting an order, you will be redirected to PayPal to complete the transaction.
1.Log into your PayPal account or use Credit Card Express;
2.Enter your card details and the order will be shipped to your PayPal address. Then click “Submit”;
3.Your payment will be processed and an invoice will be sent to your e-mail address;

NOTE: Your order will be shipped to your PayPal address if you pay by PayPal directly. Please ensure that it is correct and complete.